Customer Care Training
We know that the best learning process helps to achieve tangible progress for both participants and companies.
That’s why we chose to create the trainings according to the “Participant-Centered, Results-Based” principle.
From our experience, we have learned that in order to get the best results we need to focus on the needs, desires, fears, problems and traits of the participants.
If most of the trainings in the market focus on the transmission and communication of information, we have chosen
Training and Transformation of Participants.
In our vision, the transformation of the participants means the creation of changes in the attitude of the participants so that they can reproduce the learned behaviors with fewer errors, higher speed and in more demanding conditions.
We aim for the participants to act and obtain results.
Why Choose this Training
Our experience and practice recommend us for the Customer Care Training aimed at improving the quality of services and relationships with the company’s customers, which will help you increase the satisfaction of your customers and the recommendations received, teaching students:
Make a positive first impression
Use nonverbal, paraverbal and verbal language effectively
To greet and separate effectively from customers
To provide clear indications and explanations
To create strong links with customers to increase their satisfaction and loyalty
To nicely refuse a customer
To effectively manage tense situations with nervous clients
The client is the main reason you work. Providing exceptional services should not be a coincidence, but a standard.
Who is This Training For
Customer Care training is addressed to all persons / employees who come into direct contact with the company’s customers and those who want to acquire fundamental skills in providing exceptional services to customers.
By offering your customers exceptional experiences when they buy from you, you can turn them into an extremely effective marketing tool.
When other potential customers hear positive things about your business,
the chances increase that they, in turn, will become your customers.
Everyone benefits from professional people in customer service: Customers, Employees and The Company.
What Benefits Do Your Employees Get
At the end of the Customer Care Training, your employees will know:
To focus on the customer
To establish a relationship with the client
To “Read” the man, so that he can delight him
To give him the feeling that he is the most important person in the world
To built loyalty, causing him to return to the location and recommend the location to his acquaintances
To understand and practice teamwork, for the well-being of the organisation
To understand the need for discipline, to accept it and to apply it
In an open, relaxed, interactive but very applicable way, your employees will learn how to bring Customer Satisfaction!
At the end of the training, you will have a professional team, motivated, and ready to capture the market, differentiating itself through a Right Attitude towards Customers!
What Benefits Does Your Company Get
Following the participation of your employees in Training, you will acquire the following:
Happier and satisfied customers
Less complaints and grievances
A better picture
More responsible employees
Reduced staff turnover
Employee-oriented organisational culture